M2M means the joining of telecommunications and IT in order to integrate equipment in company IT systems, creating added value services.

Wireless services are being used more and more for Machine to Machine communications. According to the most recent studies, the market in communication between machines and between people and machines promises fast expansion in the next two years.


The main reasons for this conclusion is the recent availability of efficient wireless data transport technologies, the fast spread of microprocessors in all kinds of machinery, and the opportunity to offer new services and to improve existing services relating to after-sales assistance and machine maintenance.

Wireless technology is preferable in both mobile and fixed situations, due to the simplicity of installation and the flexibility and standardization at an international level.



Within business, the sectors which can benefit most from the use of M2M solutions are generally those dealing with design and after-sales service. The design office, having direct links with prototype machines and with machines installed at the client’s premises, is in a position to collect functional statistical data and detailed information regarding the evolution of firmware execution so as to optimise the design of new components.

Customer assistance services are able to operate using tele-assistance for the analysis of machine malfunctions, the downloading of firmware updates, the identification of fault codes and the spare parts required for repairs, as well as the suggestion to the client of immediate work and operational configurations of machines to improve the quality of the product and reduce machine wear, and consequent maintenance requirements.